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Enhancing Dynamics 365 Finance and Operations with Microsoft Copilot

Microsoft’s AI-powered Copilot is revolutionizing how businesses operate within Dynamics 365 Finance and Operations (F&O). By integrating AI into business processes, Copilot simplifies complex tasks, boosts productivity, and offers smarter decision-making capabilities. This article provides a comprehensive overview of Copilot, from introduction to installation and connection within Dynamics 365 ERP systems.

Introduction to Copilot

Microsoft Copilot in Dynamics 365 F&O leverages the power of AI to enhance the functionality of ERP systems. By combining conversational AI, embedded intelligence, and cross-application integration, Copilot transforms traditional ERP workflows into smarter, more efficient operations.

Key Terminologies:

  • Sidecar: Copilot operates as a sidecar alongside the application, providing a natural language interface that allows users to interact with the application’s functionality and data.
  • Embedded: AI is directly embedded into the Dynamics 365 apps, enhancing the user experience. For example, Copilot’s AI capabilities can help users manage changes in confirmed purchase orders.
  • Outside: External agents orchestrate tasks across different applications, allowing users to leverage AI across the Microsoft ecosystem.
  • Responsible AI: Microsoft's approach to AI emphasizes ethical considerations. Responsible AI ensures that technology, its users, and its environment work cohesively for positive outcomes.

Key Benefits:

  • Conversational AI Support: Copilot’s sidecar interface provides users with natural language interactions, simplifying navigation and task execution.
  • Embedded Intelligence: AI-driven insights are seamlessly integrated into business processes, offering real-time guidance in critical operations such as managing confirmed purchase orders.
  • Cross-Application Orchestration: Copilot extends beyond Dynamics 365 to interact with data from other Microsoft products, enhancing data sharing and decision-making capabilities. For example, it can integrate supply chain data from Dynamics 365 Supply Chain Center to predict disruptions and enhance supply chain resilience.

Installing and Connecting Copilot to Dynamics 365 ERP

Copilot is powered by Azure’s OpenAI Service, which combines large language models (LLMs) with the business data in your Dynamics 365 ERP system. To harness Copilot’s full potential, it must be correctly installed and connected to your Dynamics 365 environment.

Prerequisites for Copilot Installation:

  • Cloud-Deployment: Your Dynamics 365 environment must be cloud-deployed.
  • Power Platform Integration: Ensure Power Platform integration is enabled in Microsoft Dynamics Lifecycle Services (LCS).

Step-by-Step Guide to Installing Copilot:

Step 1: Enable SQL Row Version Change Tracking

  • Put your environment into maintenance mode via LCS.
  • Navigate to System administration > Setup > License Configuration.
  • Activate the "SQL Row Version Change Tracking" license key. This enables tracking of changes in data, ensuring Copilot works with the latest information.

Step 2: Enable Power Platform for AI Features

  • Log into the Power Platform Admin Center.
  • Select your environment and navigate to Settings > Product > Features.
  • Turn on the setting that allows users to analyze data using AI-powered chat features in both model-driven and canvas apps.

Step 3: Install Copilot in Dynamics 365 F&O

  • Go to the Microsoft Commercial Marketplace and open the Copilot in Microsoft Dynamics 365 Supply Chain Management page.
  • Select "Get it now" to initiate the installation process in your Power Platform environment.
  • Agree to the terms and conditions, and click "Install."

Assign AI Security Roles

  • To ensure users can access Copilot, assign the necessary AI roles in Dataverse.
  • In the Power Platform Admin Center, select the users or teams who need access and assign them the AIB Roles and Finance and Operations AI security roles.

Summary

By following these steps, organizations can seamlessly integrate Copilot into their Dynamics 365 ERP systems, unlocking the full potential of AI. With Copilot, businesses gain access to AI-driven insights that optimize operations, improve decision-making, and enhance customer engagement.

Sources:

https://dynamics365clouderp.blogspot.com/2024/03/enhancing-dynamics-365-finance-and.html

https://dynamics365clouderp.blogspot.com/2024/04/enhancing-dynamics-365-finance-and.html

https://dynamics365clouderp.blogspot.com/2024/04/enhancing-dynamics-365-finance-and_02129120457.html